Grievance Management Software
Grievance Management Software is a full-service platform for identifying and managing grievances, monitoring their status, generating reports and statistics, and proactively resolving issues at all stages. In Grievance redressal mechanism a complaint can be lodged by students, parents, teachers and other non-teaching staff against any discontent or about any lack of action. It is the responsibility of the higher staff to analyze and investigate the lodged complaint and take prompt action quickly.
Notify
To inform the authorities about any discontent or lack of action.
Assign
To allocate someone for finding the facts of complaint
Investigate
To carry out the research regarding the grievance submitted.
Result / Report
To find out the solution and send report to the grievant.
Features of Grievance Redressal System
- It is designed in accordance with AICTE norms
- It keeps the user identity confidential
- It is simple and responsive.
- One can attach supporting files in favor of the grievance
- One can view the reply for the complaint posted
- View notifications from the grievance cell members
How Grievance Redressal System Works?
Grievance redressal system provides the facility to address a complaint by students, parents, faculty, alumni, and management against any educational institution. All central educational institutions under AICTE should set up Grievance redressal mechanism before commencement of the academic year, which will be beneficial for the students as well as institutions. As per AICTE directive in 2017, it has become necessary for all institutions to have mechanism for online registration of grievance for students and the faculty members.
We hereby explain the process of working of a Grievance redressal system. In the given workflow, in which you will find the steps from filing a grievance to getting a report or solution of grievance.
Grievance Management Software is a full-service platform for identifying and managing grievances, monitoring their status, generating reports and statistics, and probatively resolving issues at all stages.
Benefits of Grievance Software
- Students, parents, faculty, alumni, non-teaching staff and management can lodge complaints in a discreet manner.
- It encourages users to raise grievances without fear.
- It provides a fair and speedy grievance handling system.
- It saves time of an individual and cell members.
- It is an improved communication and alerts via Email
- Online grievance redressal system is available 24*7
- Maintain confidentiality
- eGrievance is fast then paper-based grievance.
- Systematic and trustworthy grievance reporting
